Terms of Service

01 Acceptance of Terms

By accessing or using the Signaturra website and services, you confirm that you are at least 18 years of age and have the legal capacity to enter into a binding agreement. These Terms of Service, together with our Privacy Policy and Cookie Policy, form the entire agreement between you and Signaturra Ltd.

We reserve the right to update these terms at any time. Continued use of our services after changes are posted constitutes acceptance of the revised terms.

02 Our Services

Signaturra offers a curated collection of personalised, handcrafted gifts. Our services include:

• Browsing and purchasing personalised gift products
• Custom engraving, embossing, and monogramming services
• Digital gift messages delivered to recipients
• Account management and order tracking

Product availability, pricing, and specifications are subject to change without notice. We reserve the right to discontinue any product or service at any time.

03 Your Account

When you create an account with Signaturra, you are responsible for:

• Providing accurate, complete, and up-to-date information
• Maintaining the confidentiality of your password
• All activity that occurs under your account
• Notifying us immediately of any unauthorised use of your account

We reserve the right to suspend or terminate accounts that violate these terms, contain false information, or are used for fraudulent purposes.

04 Orders & Payment

All orders are subject to acceptance and availability. Placing an order constitutes an offer to purchase — a contract is formed only when we send you an order confirmation email.

• Prices are displayed inclusive of VAT where applicable
• Payment is required in full at the time of ordering
• We accept all major credit and debit cards and PayPal
• We reserve the right to cancel orders at our discretion, with a full refund
• Promotional codes are subject to their own terms and cannot be combined unless stated

05 Personalisation

Personalised and custom-made items are made specifically for you and are therefore non-returnable unless they arrive damaged or defective.

• You are responsible for the accuracy of all personalisation details you submit
• We reproduce your text exactly as entered — please check spelling carefully
• We reserve the right to refuse personalisation requests that include offensive, defamatory, or infringing content
• Personalised items cannot be cancelled once production has begun

By submitting personalisation content, you confirm that you have the right to use the text, names, or imagery provided.

06 Shipping & Delivery

Estimated delivery times are provided in good faith but are not guaranteed. Signaturra is not responsible for delays caused by postal services, customs, or circumstances outside our control.

• Risk passes to you upon delivery to the address provided
• We are not liable for orders delivered to an incorrect address supplied by the customer
• International orders may be subject to customs duties, which are the buyer's responsibility
• Failed deliveries will be returned to us — we will contact you to arrange re-delivery at additional cost

07 Returns & Refunds

We want you to love your Signaturra purchase. Our returns policy is as follows:

• Non-personalised items — may be returned within 14 days of receipt in original, unused condition
• Personalised items — non-returnable unless faulty or damaged upon arrival
• Damaged or defective items — please contact us within 48 hours of receipt with photographs
• Refunds — processed to the original payment method within 5–10 business days

08 Intellectual Property

All content on the Signaturra website — including text, images, logos, product photography, and design — is the property of Signaturra Ltd or its licensors and is protected by copyright and intellectual property law.

• You may not reproduce, distribute, or create derivative works without our written permission
• Product images may not be used for commercial purposes
• Our brand name, logo, and trademarks may not be used without express written consent

09 Acceptable Use

When using Signaturra, you agree not to:

• Use our services for any unlawful or fraudulent purpose
• Submit false, misleading, or offensive personalisation content
• Attempt to gain unauthorised access to our systems or other user accounts
• Scrape, copy, or harvest data from our website without permission
• Use automated tools, bots, or scripts to interact with our services
• Interfere with the proper working of our website

10 Limitation of Liability

To the fullest extent permitted by law, Signaturra's liability in connection with any order shall not exceed the total value of that order. We are not liable for:

• Indirect, incidental, or consequential losses
• Loss of profits, business, or anticipated savings
• Losses caused by events beyond our reasonable control (force majeure)
• Third-party actions, including postal and payment services

Nothing in these terms limits our liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded by law.

11 Governing Law

These Terms of Service are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

If you are a consumer in another jurisdiction, you may also have rights under the laws of your country that cannot be excluded by this clause.

12 Contact Us

For any questions about these Terms of Service, please contact us: